Cancellation & refunds

Cancelling a flight is governed by the fare you bought. The rules for your specific fare are shown on the review step before you pay, and on your booking page afterwards.

Cancelling a booking

Ask to cancel from your Visafir dashboard, or write to info@visafir.com. We raise the cancellation with the airline and show you the airline's cancellation charge and the expected refund before anything is confirmed.

What comes back

• Airline fare — refunded to the extent the fare rules allow, less the airline’s cancellation charge. Non-refundable fares return only the taxes the airline releases.
• Seats, meals and baggage — refunded only if the airline refunds them.
• Visafir service fee — non-refundable, as it pays for the booking work already done.

How long it takes

The airline settles refunds to us first, which usually takes 7 to 21 working days for domestic flights and longer for international. Once received, we return the money to the card or account you paid from within 5 to 7 working days. Razorpay may take a further few days to show it on your statement.

If the airline cancels or reschedules

You can take the alternative the airline offers or ask for a refund. Where the airline waives its charge, we pass the full airline amount back to you.

If a payment goes through but the ticket does not

This is rare, and we watch for it automatically. If a payment is captured and the airline does not confirm the booking, we refund that payment in full without you having to ask.